Terms and Conditions pro88 — Complete Guide Platform Usage

This Terms and Conditions document ("Agreement") constitutes a legally binding contract between you ("Member" or "User") and pro88 ("Platform", "We", "pro88"). This Agreement governs your use of the website, mobile app, and all services provided by pro88.

By accessing or using the pro88 platform in any manner — whether by registering an account, making a deposit, playing games, or simply browsing the website — you automatically agree to be bound by all terms and conditions stated herein.

Pro88 reserves the right to modify, update, or replace any part of this Agreement at any time without prior notice. Changes take effect immediately upon being published on the platform. It is your own responsibility to review this Agreement from time to time.

• These terms apply to all pro88 platform users without exception.
• Continued use of the platform after changes are published constitutes acceptance of the updated terms.
• The latest version of this Agreement is always available on this page.
• In the event of any conflict between other language versions and the Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.

To register and use pro88 services, you must meet all of the following eligibility requirements:

• Age Limit: You must be at least 18 years old at the date of registration. pro88 takes the protection of minors from gambling activities seriously.
• Location: You are responsible for ensuring that your use of the pro88 platform is lawful under the local laws applicable in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding contract.
• Non-pro88 Employees: Employees, contractors, and immediate family members of pro88 employees are not permitted to register as members.

During registration, you are required to provide accurate, complete, and up-to-date information. pro88 reserves the right to request identity verification documents (KYC) at any time, especially before processing withdrawals. False or incomplete information may result in your account being suspended or terminated.

Each user is only permitted to hold one (1) account only. Holding multiple accounts for any purpose — including claiming duplicate bonuses — is strictly prohibited. All duplicate accounts will be terminated and any funds held within may be forfeited.

Pro88 supports a wide range of local Malaysian payment methods to make your financial transactions convenient. All transactions are processed through secure, encrypted channels.

Supported Payment Methods:

• Local bank transfer via FPX (Maybank2u, CIMB Clicks, Hong Leong Connect, Public Bank, and others)
• E-wallets: Touch 'n Go eWallet, GrabPay, Boost
• Minimum deposit: RM 30 per transaction
• Minimum withdrawal: RM 50 per request

Withdrawal Process: Successful withdrawal requests will be processed within 15 minutes to 1 hour for standard business days. Withdrawals will only be processed to the bank account or e-wallet registered under the same name as your pro88 account information.

Pro88 reserves the right to request additional verification before processing withdrawals that exceed certain limits. This is a standard security measure to protect your account from unauthorised access.

• All deposited funds are intended solely for entertainment purposes within the platform.
• Funds in your account do not earn interest.
• Pro88 reserves the right to impose an administrative fee on accounts that have been inactive for more than 180 days.
• Any fraudulent attempt in a transaction will be reported to the relevant authorities.

Pro88 offers a wide range of attractive bonuses and promotions for new and existing members. All bonuses are subject to specific terms and conditions that must be met before bonus funds can be withdrawn.

General Bonus Terms:

• Each bonus carries a different wagering requirement, typically between 15x to 40x bonus value.
• The timeframe to fulfil wagering requirements is as stated in the respective promotion terms.
• Bonuses may not be transferred or sold to any other party.
• Only one welcome bonus is permitted per user / per IP address / per device.
• Pro88 reserves the right to cancel any bonus if there is evidence of abuse or fraud.

Bonus Abuse: pro88 uses an advanced detection system to identify bonus abuse. Activities considered as abuse include — but are not limited to — placing low-risk bets to fulfil wagering requirements, using multiple accounts, or colluding with other users to gain an unfair advantage.

If bonus abuse is confirmed, pro88 reserves the right to cancel bonuses, decline withdrawals, and terminate accounts without any prior notice.

All games on the pro88 platform use Random Number Generator (RNG) technology that is certified and independently audited by accredited bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party.

Prohibited Conduct:

• Use automation software, bots, or scripts to play.
• Exploit technical vulnerabilities or bugs in the system.
• Colluding with other players to gain an unfair advantage.
• Use a VPN or proxy to conceal your actual location for fraudulent purposes.
• Any attempt to hack, attack, or disrupt the pro88 system.
• Threaten, harass, or behave abusively toward staff or other members.

Game results displayed on the platform are final. In the event of a discrepancy between the result shown on your device and the server record, pro88 server records shall prevail.

In the event of a technical disruption during an active game, pro88 reserves the right to void the affected round and return the wager to your account balance. pro88 is not liable for any losses caused by technical disruptions beyond our control, including internet outages on the part of your service provider.

Pro88 takes the protection of your personal data seriously. All information you provide to us is handled in accordance with our detailed Privacy Policy, which forms part of this agreement.

The information we collect includes your full name, phone number, email address, bank account details (for payment purposes), and platform usage data. This information is used to:

• Verify your identity (KYC process).
• Process deposits and withdrawals securely.
• Provide better customer support.
• Fulfill applicable legal and regulatory obligations.
• Prevent fraud and illegal activities.

Your data will not be sold or shared with third parties for marketing purposes without your consent. For more information on how we handle your data, please refer to Privacy Policy ours.

Pro88 reserves the right to suspend or terminate the account of any member for the following reasons:

• Violation of any section of these Terms and Conditions.
• Confirmation that a member is under 18 years of age.
• Fraud, money laundering, or suspected criminal activity.
• Abuse of bonuses or promotions.
• Ownership of multiple accounts.
• Self-exclusion request by a member.
• Instructions from relevant authorities.

When an account is terminated due to a breach of terms, any funds in the account may be fully forfeited without any compensation. Should the closure be at the member's request or for other valid reasons, remaining funds will be returned once all conditions are met and verification is complete.

Members who wish to close their own account may contact the pro88 customer support team via Live Chat. Account closure requests will be processed within 3–5 business days.

Pro88 is fully committed to responsible gaming practices. We believe this platform should be a source of entertainment, not a cause of financial hardship or personal distress.

We provide a range of self-control tools that you can activate at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: The system will automatically stop gameplay once you reach the loss limit you have set.
• Break Period: Request a temporary account lock for a period of 24 hours to 6 months.
• Self-Exclusion: Option to fully exclude yourself from the platform for an extended period.
• Reality Check: Periodic notifications reminding you of the time spent and amount wagered.

If you or someone you know is experiencing problems with gambling, please contact the pro88 support team or seek professional help. For more information, visit the Responsible Gaming ours.

The pro88 platform is provided "as is" without any express or implied warranties. To the extent permitted by applicable law, pro88 shall not be liable for:

• Any financial losses incurred while using the platform.
• Service disruptions due to maintenance, technical failures, or extraordinary events.
• Data loss caused by hardware or software failure on the user's end.
• Unauthorised third-party access to your account resulting from your own negligence.
• Game outcomes that do not go in your favour — all results are random and cannot be guaranteed.

Pro88's maximum liability to any member, under any circumstances, is limited to the total amount deposited by that member in the 30 days preceding the claim.

This agreement is interpreted and governed by applicable law. Any dispute arising from or related to the use of the pro88 platform shall be resolved through the following process:

• Step 1 — Official Complaint: Contact the pro88 customer support team via Live Chat and submit your complaint in writing. We are committed to investigating and responding within 5 business days.
• Step 2 — Escalation: If you are not satisfied with the initial response, your complaint will be escalated to pro88 senior management for further review.
• Step 3 — Alternative Resolution: If the dispute remains unresolved, both parties agree to seek a resolution through mutually agreed arbitration.

While a dispute resolution process is ongoing, you may continue to use the pro88 platform unless your account has been suspended on valid grounds.