Privacy Policy pro88 — Data Protection Your Personal Information

This Privacy Policy ("Policy") is published by pro88 ("we", "Platform", "pro88") and applies to all users, registered members, and visitors of the website pro88.vin and the pro88 mobile app. This policy explains in detail how we handle your personal information from the moment it is collected until it is deleted or no longer required.

We understand that your trust is our most valuable asset. That is why we are committed to handling your personal data with full transparency, integrity, and responsibility. Every data-related decision is made with our members' interests and safety as the top priority.

This Policy covers:

• The types of information we collect and how it is collected.
• The purpose for which the information is used.
• How we protect and store your data.
• Your rights regarding your personal data.
• How we share information (if any) and with whom.
• Policy on cookies and tracking technologies.

If you have any questions about this Policy, please contact our support team via Live Chat, available 24/7 on the pro88 platform.

Pro88 collects your personal information through various means depending on how you interact with our platform. We follow a data minimisation principle — meaning we only collect information that is genuinely necessary to provide you with the best service.

A. Information You Provide Directly:

• Registration Information: Full name, mobile phone number, email address, date of birth, and account password.
• Identity Verification Information (KYC): A copy of your MyKad, passport, or other valid identity verification document accepted in Malaysia.
• Financial Information: Bank account number, bank name, and e-wallet details (TNG, GrabPay, Boost) used for deposits and withdrawals.
• Communications: Messages, complaints, or feedback you send to our customer support team.

B. Information Collected Automatically:

• Device Data: The type of device, operating system, phone model, and app version you are using.
• Network Data: IP address, internet service provider (ISP), and estimated location based on IP.
• Usage Data: Pages visited, games played, session duration, login frequency, and general usage patterns.
• Technical Data: Error logs, debug information, and app performance data for improvement purposes.

Every piece of information we collect is used for a clear and specific purpose. We do not use your data for any purpose beyond what is stated below without obtaining your prior consent.

If you do not wish to receive marketing communications from us, you can unsubscribe at any time by contacting our customer support team via Live Chat.

Pro88 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are certain situations where we need to share your information with trusted parties:

• Payment Processors: Authorised financial institutions and e-wallet operators (FPX, Touch 'n Go eWallet, GrabPay, Boost) to enable deposit and withdrawal transactions to be processed securely and efficiently.
• Technology Service Providers: Third-party companies that assist us in operating the platform's technical infrastructure, subject to strict confidentiality agreements.
• Game Software Providers: Licensed game studios that provide gaming content on the pro88 platform — only data required for game functionality is shared.
• Legal Authority: When required by law, court order, or a valid request from a law enforcement agency — we will comply without delay.
• Independent Audit: Certification bodies and independent auditors that verify the fairness of games and the security of pro88 systems.

All third parties that receive your data are bound by strict data protection agreements and are not permitted to use that information for any purpose other than what has been specified.

The security of your personal data is pro88's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always protected from unauthorised access, theft, or misuse.

Security Measures We Practise:

• 256-bit SSL/TLS Encryption: All communication between your browser or app and the pro88 server is fully encrypted. No data travels in the "open" across the internet.
• Two-Factor Authentication (2FA): An additional security layer that requires a second verification code at login, protecting your account even if your password is compromised.
• 24/7 Monitoring: Our cybersecurity team monitors all platform activity continuously around the clock to detect and respond to threats in real time.
• Data Encryption at Rest: Your personal data is stored in a fully encrypted database, meaning it remains protected even in the event of a physical breach of the servers.
• Regular Penetration Testing: We conduct regular security audits by independent experts to identify and address any vulnerabilities before they can be exploited.
• Tiered Access Control: A role-based access control (RBAC) system ensures that only staff with specific authorisation can access particular data.

While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in protecting your account by using a strong password, not sharing your Login credentials, and enabling 2FA.

Pro88 retains your personal data for as long as your account is active or as long as it is needed to provide services to you. When your account is closed or the data is no longer required, we will delete or anonymise it within a reasonable timeframe.

• Active Account Data: Retained for the duration of the active account period plus 5 years after account closure, in accordance with anti-money laundering legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial reporting and tax legislation.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Anonymised Analytics Data: May be retained indefinitely as it no longer contains information that can personally identify you.

The pro88 website and app use cookies and similar tracking technologies to enhance the user experience and enable certain features to function smoothly.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can continuously improve the gaming experience.
• Preference Cookies: Stores your personal settings such as preferred language, theme, and display configuration.
• Analytics Cookies: Collects usage data in aggregated and anonymised form for internal analytics purposes. This data is never shared with third parties.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the pro88 platform.

As a pro88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data ("right to be forgotten"), subject to our legal obligations.
• Right to Restriction of Processing: You may request that we restrict how your data is processed in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: If the processing of your data is based on consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, contact the pro88 customer support team via Live Chat. We will process your request within 7 working days and may require identity verification before proceeding.

Pro88 takes child protection seriously in the online environment. Our platform is strictly for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

All registering users are required to confirm they have reached the required age. Our KYC verification process is also designed to detect and prevent registration by underage individuals.

If we discover that we have inadvertently collected data from a minor, we will promptly delete that data and close the account in question. Parents or guardians who find that their child has registered on the pro88 platform are encouraged to contact us immediately.

Pro88 reserves the right to amend, update, or replace this Privacy Policy at any time as required. Changes may occur due to:

• Changes in applicable data protection laws or regulations.
• Addition of new features or services to the pro88 platform.
• Changes in industry practices or security technology.
• Feedback from members or regulatory bodies.

When significant changes are made to this Policy, we will notify you via in-app notification or email to your registered address. The "Last Updated" date at the top of this document will be updated each time a change is made.

Continued use of the pro88 platform after changes are published will be considered your acceptance of the updated Privacy Policy.